1. Shipping Policy

Order Processing:

• Orders are processed within [1] business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Time:

• We offer standard and express shipping options.
• Estimated delivery time varies by location:
  • Standard Shipping: [3] business days.
  • Express Shipping: [2] business days.
• Delivery times may be affected by unforeseen circumstances such as weather conditions or carrier delays.

Shipping Charges:

• Shipping fees are calculated at checkout based on order weight, destination, and chosen shipping method.
• Free shipping may be available for orders above a specified amount.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email to monitor your shipment status.

2. Returns & Refunds Policy

Return Eligibility:

• We accept returns within [7] days from the date of delivery.
• Items must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items:

• Used or damaged items not due to our fault.
• Custom or special-order products.
• Items purchased under clearance or final sale.

Return Process:

• To initiate a return, contact us at [Insert Contact Information] with your order details.
• After approval, you will receive return instructions and a return shipping address.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

Refund Policy:

• Refunds will be issued once the returned item is inspected and approved.
• Refunds will be processed to the original payment method within [Insert Duration] business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges:

• If you receive a defective or incorrect item, we will provide an exchange at no additional cost.
• Exchanges are subject to product availability.